BRITISH Airways passengers have been moaning after the airline gave them sandwiches when sitting in ‘Club Europe’ seats – the business class section for short-haul flights.
The customers said they forked out hundreds of pounds for flights, but were served “disappointing” sandwiches for their inflight meals.
Disgruntled customers say the airline blamed new Covid-19 regulations for the “embarrassing” snacks, but they believe the food is the result of “cost cutting”.
Among those complaining was Rafal Smaszcz, 42, who flew from London Heathrow to Frankfurt on a £520 flight on September 18.
He shared a photo of his “greasy” sandwich, served in a crumpled paper bag on Twitter and said: “We all know about Covid and certain restrictions, but if you charge for business class ticket same as before lockdown do you really think that this can be acceptable to serve as a business class meal?”
“The brown bag was tatty and with oily stains and the sandwich looked like it was squashed.
“I understand that Coronavirus puts certain limitations on food operation but this is taking advantage, yet charging standard business class prices.”
Stewart Cunningham from Aberdeen had a similar complaint after shelling out £420 for his London to Warsaw flight September 25.
He shared a photo of his “below standard” chicken sandwich and complained to the airline.
The 35-year-old said: “I thought it was quite frankly embarrassing for the crew to have to serve a sandwich which came in a brown bag covered in the grease.
“Their aim to protect passengers against COVID is laudable and their aircraft are much cleaner.
“However, when you see the cabin crew prepare hot meals for the pilots served on proper plates with proper cutlery, it does make you wonder why, if a full service is fine for flight crew, it isn’t for paying passengers.”
Joe Schofield also shared images showing his meal during a business class flight on September 27, claiming it consisted of: “Two slices of white Kingsmill, decent wedge of pilgrims choice and some Branston pickle.”
He shared the sad-looking sandwich and wrote on Twitter: “The lunch served on the British Airways business class flights these days is truly a thing to marvel at.”
A BA spokesperson told Sun Online Travel: “We have introduced a temporary catering proposition. Customers travelling to a long haul destination will be offered pre-prepared meal boxes including dishes such as a salad, hot entrée or sandwich, served with a selection of alcoholic and non-alcoholic beverages. Snacks will also be available between meals.
“Customers travelling to a short haul destination in our business class cabin, Club Europe, will also be offered a pre-prepared meal, such as salad or sandwich with a selection of beverages. Those customers travelling in our economy cabin, Euro Traveller, will be offered a complimentary snack and a bottle of water.
“As we navigate our way through these unprecedented times, we will continue to take advice from relevant authorities and incorporate this into the development of our on board experience.”
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Last month, The Sun revealed that British Airways’ caterer is axing 2,134 staff, leaving just 300 workers to make in-flight meals.
Do&Co announced the redundancies just a couple of months into a ten-year contract with BA.
The jobs will go at its 172,000 sq ft new purpose-built headquarters at Heathrow airport.