Hapimag Resort launches contactless service to revive guest confidence

Published on : Wednesday, October 14, 2020

Hapimag AG, which operates more than 50 holiday properties all over Europe and the US, has decided to launch a guest self-service contactless technology at its resorts as a part of the company’s efforts to restore confidence in the hospitality sector following the COVID-19 pandemic. Titled ‘RoomOrders’, guests can access the technology via their own phones.

RoomOrders will serve as an ordering and payment platform in the cloud that will allow guests to opt for contactless ordering of food and beverages in hotels, restaurants, bars, and cafes, whether they are in lobbies, poolside deckchairs or rooftops, using their own smart devices. The innovative concept will put Hapimag among the first hotel groups in the world to digitally interconnect their hotel premises with surrounding vendors like restaurants, gift shops and supermarkets.

According to reports, the solution requires no capital investment, and can be up and running in three days without the necessity of downloading of applications. One only needs to scan a QR code or tap an NFC chip to gain access to the solution. The RoomOrders service will start operations with at Damnoni on Crete, as well as Porto Heli and Athens in Greece this week, followed by Cavallino in Italy, Marbella in Spain, Interlaken in Switzerland, Winterberg in Germany and Edinburgh in Scotland.

RoomOrders is used in leading hospitality brands across the world, from Hilton, Marriott and Accor to Glenneagle, Archer and Rotana, in cities from Boston to Brisbane, Belgrade and Barcelona. Although few hoteliers have resisted digitalisation fearing it would remove the idea of human-touch but low-touch technology is now not only becoming an interesting idea, but a necessity.

Hassan Kadbi, CEO, Hapimag said in a statement that Hapimag has always prioritised health and safety of guests and hence the introduction of RoomOrders is just one of the ways the company intend to reassure guests that it cares about their wellbeing and are doing everything possible to improve their experience. He mentioned that reducing contact with people, objects and surfaces in food and beverage outlets is a keyway to reducing risks for both guests and staff.

RoomOrders is used in leading hospitality brands across the world, from Hilton, Marriott and Accor to Glenneagle, Archer and Rotana, in cities from Boston to Brisbane, Belgrade and Barcelona. Although few hoteliers have resisted digitalisation fearing it would remove the idea of human-touch but low-touch technology is now not only becoming an interesting idea, but a necessity. Many countries have already started regulating the concept and made it mandatory.


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